Shipping & Returns

Every piece is printed to order. When it is ready, you collect it in person or we send it by courier. Nothing is paid until the order is in your hands.

For custom prints, the quote tells you how long the print takes. For shop orders, we confirm the expected time when we confirm the order. If a colour has to be restocked first, the order may take 1 extra day, and we tell you so when you order.

Pickup is free. We send you the pickup address and times when your order is ready. Please collect it within 14 days.

Delivery by courier anywhere in North Macedonia costs €2.50 and is free for orders over 1 kg. We do not ship outside North Macedonia.

Orders usually arrive 1 to 3 working days after we hand them to the courier. You pay the courier the full amount of the order plus the delivery fee when the package is handed over.

Please give a complete, accurate address and a phone number the courier can reach. If a package comes back to us because the address was wrong or nobody could be reached, we will contact you to arrange a second delivery, for the delivery fee again.

You pay when you collect the order or when the courier delivers it, in cash unless we agree otherwise. We do not take payment online. The amount is the total we confirmed with your order.

Please look at your pieces when you collect them or when the courier hands them over. If a piece is defective, broken, or not what we confirmed (wrong colour, material or size), you do not pay for it. We reprint it as soon as we can, at no cost. If we cannot reprint it, you simply do not pay for that piece.

If the package arrives damaged, or does not arrive at all, tell us within 48 hours of the delivery (or of the expected delivery date) at [email protected], with a photo of the damage. We reprint the affected pieces and send them again at our cost, and we settle it with the courier ourselves.

If a print fails in normal use because of a printing fault, write to us with a photo. We will reprint the piece or agree another solution with you. Wear, damage from use, and damage from heat, sunlight or loads beyond what the material can take are not printing faults.

If a print matches the file you sent but the design itself does not fit or work (wrong dimensions, parts that do not meet, geometry we warned you about), the print is not defective. A corrected version is a new order at the normal price. We are happy to look at the file with you before printing.

You can cancel a quote or an order free of charge at any time before printing starts: just tell us by email, phone or Instagram. Once printing has started, the order stands and is paid in full at handover.

Every piece is printed on demand to your file or your colour choice, so we cannot take it back or resell it. There is no change-of-mind return on custom prints or shop orders. This does not affect your rights when a piece is defective, described above.

We keep a finished order for 14 days after we tell you it is ready. If it has not been collected or delivered by then, we treat the order as cancelled. We may ask for a prepayment on your next order.

For anything about an order, delivery or a reprint, contact us at:

Email

[email protected]

Mail

Astennu LLC, 75 E 3rd St, Ste 7, Sheridan, WY 82801, USA